THE POWER OF THE SURVEY......

AAA typically sends out two forms of Sterling surveys, a automated phone call or a mail in survey. And those surveys hold the power of your destroying your service rep's monthly numbers. Your service reps needs all 100% on each call. Anything lower than a "very satisfied" a is considered a failure. If your rep gets more than "two" bad surveys...their month is ruined and any bonuses, raises, promotions and even employment may be in jeopardy. So they are more afraid of you than anyone in the office they work with (including their supervisor). So if a rep denies service, suggestively tell them that if you receive a survey, you are going to remember how you were treated. It's not a threat...it's a fact. And you have every right to do so. Now don't abuse your power of course. Just make sure that you are throwing the fish out there to get service ONLY! Anything else you would be abusing your authority (nothing will happen to your membership but remember all call are monitored). But if you've been waiting for HOURS for service.... make sure to take it out on the survey. If you are waiting more than an hour (and there's not a cloud in the sky)...take it out on the survey. If the rep was rude or unprofessional to you...take it out on the survey. Anything lover than a "very satisfied" will get them every time. And these surveys also are important to the AAA office that is servicing your area because their managers and supervisors get bonuses at the end of the year on how good their office performed so remember....you're the KING!